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Mcafee Service

Support Policy-mcafee anti-virus

Support is provided for all Mcafee products that have not reached the support end of life. You can find a list of the currently Mcafee anti-virus. You may be required to update to the latest version of your product during the support process.
Support for Mcafee Antivirus Basic and free Mcafee products is provided through online help articles and the Mcafee community forum.

Support for paid products, as well as for any purchase or billing questions is available through the following methods:
·         Online Help articles
·         Community forums
·         Chat
·         Phone
If you have Mcafee Antivirus Basic and want to liveto support you can upgrade to a Mcafee anti -virus that includes free unlimited phone and Chat support.
Availability of live contact options may vary by region and language.

Subscription Renewal Availability

·         In general, customers can renew their subscription prior to the expiration of their current subscription term to avoid a lapse in their protection. For details on how to automatically renew, read Mcafee Automatic Renewal Service Help.
Customers with a current paid subscription to Mcafee 360, Mcafee Internet Security, Mcafee Antivirus, and similar security products are eligible to update to the newest version. To check youeligibility, visit the Mcafee ani-virus center.

Supported Product Families

·         The following product families and variations are currently supported as described by the Mcafee Support Policy.


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